Can we please get refunds for the siege scrolls that were ruined by server issues?
Tried to go through live support, but here's the transcript. I'm afraid the GM wasn't aware that the siege scroll is burned when you declare a siege (see bold item), or otherwise wasn't aware of how the scrolls worked. I have heard of other guilds getting refunds, but I don't want to waste time "GM-shopping" until I find one who will issue a refund.
Obviously, changed my real name to my in-game name and edited GM name to prevent witch-hunting.
GM A------ (Listening)
GM A------: Thanks for contacting Trion Worlds Customer Support. My name is GM A------. I'm happy to look into your issue for you today.
GM A------: I can certainly understand how that can be frustrating. I will be more than happy to assist you with that! In order to do so, I’m going to need to collect some information from you.
Is the e-mail on this chat linked to the account in question, or is there another e-mail related to this issue? If there is another e-mail related, may I please have that information?
Ckeep: hi, its this email
GM A------: Great, thanks! Just a moment while I retrieve your account information.
Ckeep: the character I bought the scroll on and declared the siege on was called [redacted].
Ckeep: I traded 1k gold to [redacted] in mirage island, if that helps verify
GM A------: I am going to see if we would be able to refund the item for you since you bought it from another player.
Ckeep: thanks!
Ckeep: if the full refund isn't an option, then maybe whatever they bought it for on the AH might work as a refund option?
GM A------: Your welcome. I am going to check.
GM A------: Sorry this is taking so long.
Ckeep: no worries, by the nature of the question, you can't have heard it too often =P
GM A------: I have not.
GM A------: Sorry again for the amount of time it is taking.
GM A------: Unfortunately we would not be able to refund the item since you purchased the item from another player.
Ckeep: is it possible to refund the auction house purchase price to the player who held it at the time of the siege?
GM A------: Did you purchase the item from the auction house?
Ckeep: no. its my understanding that the player purchased the item from the auction house, and then i was the first owner after that
GM A------: I would only be able to refund the item for the player that bought the item from the store.
Ckeep: i'm really sorry if this seems rude, but i just want to make sure that the blanket policy is that we're not getting refunds for siege scrolls when the sieges couldnt happen
Ckeep: if the answer's yes, no worries at all
Ckeep: i've just heard people saying we could get refunds and i need to go punch them in the face if theyve been lying to me
GM A------: Yes, you can get a refund for the siege scroll, but you have to be the player that purchased the siege scroll from the store. We are not able to refund the siege scroll if it is purchased from another player.
Ckeep: so if the player who bought the siege scroll submits a ticket for a refund, even if they weren't the one to possess it at the time of the siege, they can get a refund?
GM A------: You have to be the one that purchased the siege scroll and you have to be in possession of the siege scroll when requesting to have a refund.
Ckeep: alright, thanks for clearing it up
Ckeep: have a good one!
Posted Dec 8, 2014, 6:40 PM UTC
I don't see the issue here?
The GM was very clear that they can only refund the player who purchased it from the AH, and you attempted to get the refund when you are not that person. What was the point of posting this chat log?
because support mis spoke and was dumb saying you could only get a refund if you had the scroll on you to refund it which impossibly means during the downtime while the scroll was still alive...
What the fuck are you even trying to say?
Slow down, use grammar and punctuation.
The point is that their standards for receiving a refund is unreasonable. Siege scrolls are burned when you use them to declare a siege, therefor for them to offer refunds when the siege can't happen (for server reasons) and also require you to have the scroll is impossible.
Exactly. I don't blame anyone for not remembering, but 30 minutes before sieges, servers seemed generally playable. It was 10~ minutes until sieges when Ollo started to degenerate, at which point you can't pick back up your egg. The standards are unreasonable because the scroll is dropped on declaration, and the problems became apparent after it was too late to pull the egg back up.
In addition, I can definitely see why they wouldn't refund the price I paid to another player, but they additionally wouldn't refund to me to price that the player purchased the scroll from the AH for, which I think is a very reasonable request.
I still don't see the issue. One could still contact live support during the downtime in question, they should have done so immediately to request a refund rather than waiting over a week and letting things rot.
Fixed :)
I'm a grown man and will use curse words as I please, thank you very much!