Got the error today when I pre-ordered. Everything seems fine in the transaction history and the all that blizzard customer support did was give me a seemingly automated message telling me that everything is fine and to enjoy my new cardback.
Restarting Bnet/Hearthstone, changing regions, logging in and out, disabling bnet balance transactions... nothing that I've tried fixes it.
Screenshot: Here
Posted Mar 26, 2015, 2:12 AM UTC
Having the exact same problem, I'll update you if I find a solution.
Thanks, I'll do the same :)
I took out a ticket an I got this non-answer:
"I was able to find your purchase and according to our system everything went well with it. I just updated the account to solve any posssible stuck issue and so you should get your cardback soon. Please be aware that you will get the cardback only in the region you bought the addon from which is in your case US. So please make sure you are logged into the US region on Hearthstone and check it again there.
I hope i was able to solve the problem for you but please don’t hesitate to contact us again with any questions and concerns you might still have."
I'll open the ticket back up and keep pestering for an answer, hope this isn't the same as the nax problem!
I got a very similarly worded response. I won't be too bothered as long as they fix it before launch, but I'm not going to stop pestering them either until it's fixed.
Good Sir, i recommend you to stay active with this, go talk to your bank if you paid using credit or debit card, Blizzard Support will look away at your problem, I tried to buy Naxxramas with money and lost it, i got all rejections by Blizzard support, and my bank couldnt help me because Blizzard made me wait more than a month for my money to came back to my bank account, it didnt come back...
I hope you have better luck than me, cause I lost that money and had to buy Naxx with gold... They give away some "compensations" for the players that had problems the last time, including giving them Naxx and like 40 classic packs, but I didnt even got a compensation cause "i wasnt on the same situation"
The thing is, move now or lost your money, Hearthstone Support its the shittiest one of all the Blizz games I have played, they are like: "Yea, you got that problem? Sorry to hear you, we wont do a damn thing to help you, thanks for contacting with us"
it begins