My phone fell out of my lap the other day and now the screen won't turn on. Motorola is sending a replacement, but I can't backup my current device. Is there something I can do to backup the whole phone to my mac?
Posted Apr 18, 2015, 3:50 PM UTC
Did you have USB debugging enabled? If not the second question is does the touch sensor still work? If it does when you get the new device go through the process of enabling usb debugging on the one that works and copy exactly what you do on the one that doesn't. After that it depends what you want off it. files can be grabbed using the 'adb pull' command (instructions here)
you'll have to have a search around the internet if you want to pull stuff like text messages.
The second thing you can try is getting a HDMI adapter for your phone (if that exists for the nexus 6) and use that so you can see what you're doing whilst using it. Then if you were rooted you can just shove something like titanium on there. All of this relies on you being able to still use the touch interface.
Was your bootloader unlocked?
Do you have custom recovery or adb turned on your nexus? If so, make a folder on your desktop called Nexus_backup you can use "adb pull /sdcard ~/Desktop/Nexus_backup"to copy almost all your files from your phone (photos, downloads)
Sadly, this is the only technical solution I can give you. But if you can find a windows computer, you can simply try to turn on your phone and plug it in to backup your files (if there's no lock screen to go through). Good luck!
update: My replacement phone was delivered today, and I was able to use the "Tap & Go" feature to transfer all the important stuff! Thanks to google, I was able to see a step by step and figure out where to tap on the dead screen.
I love how easy it is to back up your android phones... When I got my Nexus 6 I was upgrading from a Galaxy S3, and also I have a Nexus 7 tablet - the N6 started up and asked me if I wanted to restore from either device. Very handy!