I haven't fully read both books, but I found there wasn't a lot of substance in the one posted. It spent a lot of time defining the problems rather than addressing them. I looked at the critical reviews on Amazon for an alternative, found a suggestion from a user, and found a PDF of their suggestion. There's a lot of nice takeaway tips in the one I posted. 

could you explain why you feel that is a better book?

[Here's a PDF](http://www.pharmanewsonline.com/wp-content/uploads/2013/05/How-to-Talk-to-Anyone-92-Little-Tricks-for-Big-Success-in-.pdf) of a better book on the subject. 

Always know what to say - Easy ways to approach and talk to anyone (eBook)