Source
r/sysadmin•
brdth

Anyone else had issues with Dell's warranty for computers?

I've been spending the past week back and forth because Dell, after I sent them pictures of a cracked bottom assembly of a new-ish laptop, determined that the damage was only covered under their Complete Care warranty (accidental damages). Even thought the warranty is good for 2-3 more years.

Has anyone else experienced the Dell struggle? It's one thing to switch up, but another to do it on an enterprise customer. The joys of interning...

EDIT: Apparently it was just a basic warranty and no one told me.

Posted Jul 10, 2015, 7:10 PM UTC · edited

017
Proteus010•

Dell struggle? Of course they aren't going to cover dropping a laptop under their normal warranty. No one does.

8
PhillyITguy•

Well Asus does, but just in the first year I think.

2
chazmosisSr. Sysadmin•

I wouldn't consider ASUS an enterprise grade laptop supplier either.

4
brdthOP•

I haven't seen anything ASUS related in a large organization.

3
PhillyITguy•

They are just as quality as Apple is as they used to make a lot of Apples motherboards and other items. They are also usually in the top 3 for build quality.

1
Piskadrone•

PhillytheSilly is a more apropriate nickname for this shithead.

0
CoolJBADDoes that make me a SysAdmin?•

We buy ProSupport w/ Accidental Coverage for 3 years on Laptops.

It's almost never a hassle for me to call them up, get parts shipped to me, or even a technician out here.

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[deleted]•

[deleted]

1
the_spadWhat's the worst that can happen?•

Generally I've found Dell to be as good or better than the alternatives when it comes to warranties; desktop and server.

4
brdthOP•

I think it really depends on who you talk to; when you talk to the right person, you get a good answer. Thankfully I talked to some good people and they got me on track.

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PhillyITguy•

The Standard level warranty does not cover "accidental damage". That is what the Complete Care is for.

Are you new to how warranties work?

3
brdthOP•

I wasn't aware that we weren't paying for it...

1
PhillyITguy•

Ah, that is something different then. :-)

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PotentEngineer•

I am not in a role that has to call warranty support anymore, but when I did 3-4 years ago half the battle was selling the need for warranty to the rep you got on the phone. Did I actually walk through mobo diags on every call? Hell no! If I knew it was a legit warranty, I had to do what was necessary to get the rep to agree with me.

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magitoddw•

Can confirm. Dell doesn't cover accidental damage unless you have complete care,

Source: worked for Dell many years ago and it was policy then.

bonus story you didn't ask for : once did a warranty replacement for a guy who dropped his laptop from a skyscraper under construction.. luckily he found some of it to return to us..

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brdthOP•

Wow....that's insane. Also thank you for the info :)

1
Piskadrone•

You want the warranty to cover computers that were dropped on the floor or kicked while in a bag? What else do you expect? A car, for example, smashed into a tree, must be repaired on warranty? :-D

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brdthOP•

I don't know what the user exactly did, but you could suspect that something wasn't right....

1