x/post [HIRING] (SCEA) PlayStation -- Senior Helpdesk Support Specialist
Dear SysAdmins and Helpdesk Admins,
I'm not a recruiter but I'm posting this job for our team. We're looking for a solid helpdesk/sysadmin that has a passion for computers, video games and loves creative work environments.
https://playstation.taleo.net/careersection/sceainternal1/jobdetail.ftl?lang=en&job=06485
Primary Location:United States-California-San Francisco Bay Area - San Mateo, sorry no relocation
The Senior Helpdesk Support Specialist position is responsible for maintaining desktop (PC and Mac) environments. The ideal candidate will have a minimum of 4 years IT helpdesk experience. This person must thrive in a fast-pace, dynamic environment and be passionate about cutting edge technology and gaming.
Responsibilities:
- Must have strong experience with the most recent versions of Microsoft Windows and Apple OSX
- Install and configure hardware, operating systems, and application software on new and existing PC’s and Mac’s
- Manage Active Directory domain user and computer accounts
- Manage Microsoft Exchange mailboxes
- Able to troubleshoot issues with Microsoft Office applications for PC and Mac
- Manage inventory of software licenses and hardware assets
- Respond to end user requests via phone, email, trouble ticket and walk-ins; quickly identify, research and resolve issues
- Responsible for daily support of the IT Lab, including cleanup, organization and consumables
- Manage desktop protection utilities and provide immediate response to outbreaks and new security updates
- Utilize desktop deployment utilities such as Windows Deployment Server for PC and JAMF Casper for Macintosh
- Create documentation for standard operating procedures, one-off installations, and end user training
- Will gradually learn and assist with server maintenance and infrastructure support
- Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager
- Must be able to lift up to 50 pounds
Tech Stuff:
Must have a strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac specific software. Understanding of current hardware standards and future hardware releases. Strong client OS background including Windows 7 and Windows 8. Familiar with studio development applications including: Perforce, DevTrack, Visual Studio, Maya, Photoshop. Knowledge of enterprise desktop and user administrative tools. Basic understanding of server side components and applications including web, application, and database infrastructure. Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, HTTP, HTTPS, as well as network hardware. Knowledge of windows deployment solutions such as Windows Deployment Server (WDS), Windows Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit (MDT). Knowledge and understanding of video conferencing equipment and usage. Strong hardware and software troubleshooting skills in a fast paced environment required. Experience equivalent to MCDST, ACMT, CompTIA A+ or above highly desired. Strong written and verbal communication skills.
Check out this video to see what life at PlayStation is like!
Posted Jul 31, 2015, 11:22 PM UTC