Messaged/Called Microsoft Store to cancel an order. Took nearly 2 hours.

First time I place the order with Paypal, they couldn't verify my account for whatever reason. I canceled the order and placed it with my debit card. Just got an email that they can't verify my card. I tried using the chat service to cancel the order, its been nearly 40 minutes and I still haven't canceled the order. Now they are telling me to call. Spoiler

Called them, waited 5 minutes, did all the BS verification, transferred to another department. Waited 10 minutes for someone to pick up, did the BS verification again, the guy can't find the order. Long 5 minute hold. Transfered to another department because that was the digital sales department. Waited on hold 5 minutes, phone hangs up. I call them back, I hit 0 a few times to get customer service, they hang up. I try calling again, I get a message saying "you a dialing a number that is unavailable from your calling area" as if my number was blocked. Call from a second number, I get some stupid ass offer for health insurance (I don't know, I called 1-877-MY-MS-STORE), I press 0, hangs up, blocked the number again. Call another number on the site, I wait in silence for 10-15 seconds, I hear "I will be forced to disconnect this call", hangs up AGAIN! I call and press some other combination of options, waited for a callback number. Currently waiting on that call back.

This is unreal.

Going to BestBuy.com to order this. Microsoft Store will never get my ****ing business again.

I'll post the chat transcript below.

EDIT: Transcript was deleted by moderator...