r/PS4•
zeronullzero

controller problem (sorry it's a long post)

I've checked the other answers on the board and haven't gotten a working solution. The problem is that the controller flashes light blue then orange once and loses all functionality. The problem happens with all three controllers and both cords. All three controllers and both cords work on the PS3 and for the short amount of time they do function on the PS4 they show a full charge. I can charge other items from both usb ports on the PS4. I've tried the reset button on the back. I've paired them with the PS3 and reset them to the PS4. They all work in the safe menu. I've powered down the PS4, unplugged it, reset the controllers, and started in safe mode. Sony's solution is to send it in and replace hardware and give them around $180. Seems to me all the hardware is fine and this only started happening after the last major update(as well as a connectivity error message that seems irrelevant as it comes up while my friends list is displayed). Also, I have P.T. on my hard drive and I know they'll wipe the drive when fixing it. Starting in safe mode used to fix the problem for a couple of weeks, now the controller works for about four minutes or not at all. I appreciate any help and as you can see I've tried the solutions I could find on this board and others. Thanks.

Posted Dec 2, 2015, 3:00 AM UTC

012
kcmuz•

Does it happen at a certain point while using the ps4? Example: when I load up a game or app the issue starts.

2
kcmuz•

I had a similar issue... when I launched a game the controller wouldn't work (except for ps button and in ps menus). I held the ps button and instead of turning off the ps4, just turn off the controller and reconnect it after.

1
zeronullzeroOP•

Seems to happen all the time. Recently, while playing Fallout 4, it happens a lot after entering the PIP Boy, but also while doing normal activities. I was walking and all of a sudden my character was "controlling" himself(really just walking in a straight line) and none of the buttons on the DS4 did anything anymore.

1
kcmuz•

How far away is your ps4 from you?

2
zeronullzeroOP•

Two or three feet. I also always play connected to the usb port.

1
kcmuz•

IIRC, the controllers run on Bluetooth regardless if they are plugged in or not. I would assume that Bluetooth is the issue receiving on the ps4 end

2
kcmuz•

Google "bluetooth ps4 issues"

2
derelictmo•

Have you tried erasing the profiles for your controllers? Also resetting the controller with a pin? Then resynching? Also, I had ds4 problems because I lived in an apt and had a lot of interference from different wifi routers. I moved and got a tri band router, fixed everything right out. Not saying this will fix your issues but there are several threads about the crap Bluetooth modules and protocol Sony used.

Good luck.

1
zeronullzeroOP•

I deleted them if that's the same thing. Router is downstairs and didn't cause any problems previously. Yes I used the pin reset. It crashed again after four minutes and then worked for about a half an hour. I'm leaving it on the screen that shows the synced controller with a green dot to see if the dot empties when it disconects.

1