Turtle Beach XO One mic not working?

I cannot find a solution. This happened the day I got them too but now it's happening again and I can't fix it. My mic does not register on Xbox. It works fine on my phone. Tried on 2 different controllers, with and without the adapter on my elite controller, hard resets, and unplugging and nothing can fix this. Do I just have a faulty mic or is there a fix?