The Apple Store in Westfarms Mall in CT just blew me away.

Okay, look, I know in this sub stories about amazing customer service are common. But it's so uncommon in my daily life that I feel compelled to recognize the team at my local Apple Store. I went in 15 minutes before closing on a whim, expecting nothing, hoping to get a replacement for my 9-month-old leather iPhone 6 case. I had dropped it, scratched it, and put it through its paces. I read that accessories had a 1 year warranty and since it was a $45 purchase, I figured I'd just be straight up with whoever was helping me and if I didn't get a replacement from them, no big deal, I'd just buy another.

I was out of there in about 5 minutes. Since I had my original receipt, the replacement process was so easy and painless I actually didn't realize the girl helping me had the new case in her hand and I got kinda spooked when she pulled a replacement out of seemingly thin air. Now the cases actually cost me $24 each after taxes, which in my estimation is a great deal for an exceptional case. By sacrificing $45, they've cemented my purchase of only official Apple accessories for my products from here on in, which will net them a lot more than the cost of a case. I'm a very very happy customer and its stuff like this that makes me never wanna go back to Android phones and long for an Apple computer.