Pre-order pet?

Question

I pre-ordered the game and just now claimed my pet. I chose the server to have it sent to, but it doesn't seem to be here. Anyone know what happened or if there's something specific I need to do to claim the pet?

Thank you!

Posted Mar 5, 2016, 5:09 PM UTC

12
[deleted]•

Has it been more than 24 hours? If no, keep waiting. If yes, contact support.

2
Goodgulf•

When you do receive it, and claim it from the mail (B), it goes into your pearl inventory, which is a separate tab on your normal inventory screen. Right click it there to register it.

1