Could someone message me their partner sales rep's contact information? We can't seem to get anyone there to answer emails and we have spent 30 minutes getting transferred all over Dell by people who have no idea what Dell Partner program even is. Appriciation in advance!
Posted Mar 11, 2016, 5:50 PM UTC
Are you already a Dell partner?
No, that's the problem. Their online application been broken for 2 weeks. We have been with Lenovo, but wanting to use Dell for Sonicwall. No answer to the emails to partner support.
I can send over some peoples information that work for Sonicwall's and handle the FWaaS stuff if that is what you are looking for. Except FWaaS we've stopped going direct to Dell for everything and just order via Ingram. So frustrating to deal with.
Yes, looking for Sonicwall. Thank you!
To be honest, we gave up on Dell directly and started going through Ingram for our Dell servers (and other stuff). The prices are better there, and we get answers relatively quickly. Bear in mind that dealing with Ingram is a pain in itself, but when comparing it to the high prices and other nonsense coming from Dell directly, Ingram becomes the lesser of 2 evils. Just my $0.02...
Interested to hear how you and u/buster3845 deal with warranties on Ingram purchased Dell products. I know in the past, it's been a pain to get them to even offer the warranty, let alone notify Dell to associate the plan to the service tag. We sell hardware on in-house leases and as a requirement, always purchase support for all hw/sw for the term of the lease so we can't skip this part unfortunately.
Edit - spelling
We haven't had that issue yet. We do order quite a bit of lenovo through them and I add a reminder to check the serial numbers in the enterprise warranty site about a week after delivery.
That's a good question... I don't know the answer though. We always tack on dell 3yr pro support for sold products through Ingram. The Dell team returns the quote through our account rep at Ingram (oddly quicker then when we directly bought through Dell) and between the two, they process the warranty and send us details. Haven't had to actually use a warranty yet though. We've only gone through Ingram for a couple months now. We don't buy direct off website for that stuff, we have to wait for 8-24 hrs after we email our account rep asking for a quote from Dell on the listed equipment. It goes through Dell/Ingrams CTO/CTL team or some other acronym.
We don't have a problem with that at all. All of our servers and desktops come with a 3-year ProSupport warranty. That's our standard. It's added to our quotes from Ingram and the warrant automagically gets added to the service tag. I guess that's because the quote actually goes from the Ingram Dell team to Dell themselves. Dell put's it together and then Ingram adds their markup to it. But the warranty is always there. We've used it once - called Dell and got replacement parts with no issues.
First off... You used to call a phone # and get YOUR rep or their voicemail. But... Dell killed a good thing they had going. If you want to reach someone email them here: [email protected]
It is now the only way I can ever get anyone. It literally took weeks for me find that email address by calling all kinds of Dell #s.
That's right. Notice "QUEUE" in the email address? Dell now makes it clear right away "get in line and wait your turn and the next person who has nothing better to do will contact you".
Now with that said ---rant begin---
I have been a Dell Partner for 6+ years. I will say if you are not currently a partner... you may not want to bother. Their partner direct has been in decline for awhile and recently they ditched dedicated sales reps and decided it would be beneficial to Dell (in total disregard to their longtime partners) to go to a phone tree where you will NEVER reach anyone you need to talk to and the only way to talk to anyone is email their group email box where a partner service rep will disservice you as soon as possible making excuses when they offer lousy discounts about how their policy prevents them from doing better now.
Not so long ago dedicated sales reps would give really deep discounts on products, actually call you back you left them messages and not uncommon was it for them to answer their phones. You actually called them direct.
As said... no more of that. It is all about Dell now. Where they used to give deep discounts once you reach servers over $3000 they told me just tonight they have increased that to now orders having to be $15000 for them to discount like they used to! So it is clear Dell is trying to ditch anyone that doesn't make regular $15,000 purchase and they don't care about those who have made hundreds of thousands of dollars of purchase over many years.
---end rant---
I have finally obtained an email address for the partner direct sales manager and I have started copying them on the situation I am dealing with. We'll see how she handles it. I will post the results good or bad.
We purchase through Dell Premier. Our sales rep always returns our voicemails/ emails in a reasonable time. If he can't help us he sends us to the storage/ parts/ renewal guy that can. I have been happy of late with that aspect. The Dell Premier site has regular issues for me though. It's a piece of junk.
So you are a Premier partner? In a few past jobs the companies had Premier accounts. So I was able to compare directly treatment of Premier accounts and the clear change that occurred with Partner Direct. It is very clear Dell doesn't care about the partner direct accounts as they stripped away dedicated reps, killed the discounts that make it work while etc.
I did forget to mention it seems roughly around 9"30PM ever night (sometimes the only time I have to do online spec \ quote requests for servers) the Dell partner direct store stops working (shows some generic Dell site error). If I go to the regular Dell store no issues. I suspect this is site maintenance...but Dell chooses to screw around with the partner site during reasonable hours? Maybe because of all the other nonsense from Dell it seems to me like this is another example of how they don't give a rip about the partner program.
stopped using Dell direct for the same reasons.
Thanks for all the info! Will try that email, trying to get setup for Sonicwall purchasing. We want to standardize.