Hi everyone, I got a brand new XPS 13 9350 but it appears that one of the keys is loose, the lower two clips don't seem to snap. See here. Has anyone encountered this? Is there a trick to this? Simple pressure doesn't seem sufficient.
Posted Apr 6, 2016, 5:03 AM UTC
I don't know exactly how this one works, but I've seen enough "broken" keys to know sometimes the way they clip on requires a different method other than simply pushing it into place.
If you had a clear picture of the mechanism and bottom of the key cap I might be able to tell you. Or more than likely you might be able to see how it's meant to go on.
Once you can see how it's meant to fit, it literally can take seconds to put it back on. Prob easier than getting a replacement.
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Get a replacement from Dell. I had one key that was dull so I got the keyboard replaced.
I would ask for a replacement. It should not be like this out of the box.