How to position myself for the next step up?

Hello ITCQ,

I would like to get your advice about how to progress my career and what is actually an obtainable position and salary with my current experience and education?

2 years at an enterprise service desk supporting 6k+ users, high FCR % with an average of 78%. I work 2nd shift so mostly VPN, Mobile, and Application calls.

Things that I do that stand out from the norm:

• Considered the SME of our knowledge base software.
• How to videos for techs and end users.
• Software provisioning.
• Reporting and analytics.
• Ticket quality.

(Constantly asking for different work to learn as much as I can)

Website admin for 2 years averaging 300,000 unique visitors a month.

Which gave me a little bit of experience with HTML/CSS/Java and have a "general" understanding of SEO.

Have an Associates in applied sciences, A+, and studying for my network+.

I plan on getting the "holy trinity" of comptia just to get my feet wet to figure out what I want to do. Then focus on higher certs once I figure out what I like.

I am just getting burnt out from the calls and need a change and advice. What would you all suggest I aim for in a job? What kind of salary should I expect with my limited experience and education?