[Hiring] Technology Support Specialist - Western States Arts Federation

Job Summary: At its core, this position is responsible for providing the primary point of contact for support to more than 60 clients on a cloud-based grants-management software. This is not a call center job, and though we use a ticket-based support system, it is not a helpdesk role, either. Experience in either environment is helpful, but not required.

What is the organization like? The Western States Arts Federation (WESTAF, for short) is unique in the non-profit world - we advocate for arts in the Western United States and we provide technology solutions to help our constituents achieve great things. Made up of driven individuals, self-starters and doers, we enjoy an open LoDo office where staff are encouraged to help drive the ship. WESTAF is a flat organization, so teams work closely together and job responsibilities frequently overlap. Employees are "walking-the-walk" and are made up of artists of all types. Our office is fast-paced and dynamic, but laid-back and friendly.

Who are we looking for? The ideal candidate should have:

• Demonstrable client relations experience
• A Bachelor’s degree is preferred (in a technology or commuication field is even better)
• Previous experience working in a technology team environment

Additional preference given to a candidate with a demonstrable knowledge of SAAS, database structure, PHP, helpdesk, content management systems, or any combination thereof.

If this sounds like you, please see our website for more information and instructions on how to apply: http://www.westaf.org/grants-online-go-client-services-associate.html