Copy of a letter sent to Ms. Natasha Peart, Office of the President

Ms. Natasha Peart

Dear Ms. Peart, I am writing in regard to my Pay-as-You-Go account and the lack of customer service I have received.

As you know, per an email previously sent, a discrepancy existed around the expiry of my balance and my account. This resulted from what was supposed to be Rogers' solution for the poor service I experienced last April, and has only resulted in more miscommunication.

In an attempt to resolve the conflict, and try to seek understanding, I called your office several times. Not once did someone answer the phone. Given that my account balance was depleted, as you were informed, I was not able to receive calls and, as such, left four voicemails and two e-mails indicating that I was trying to reach you.

None of these received a single reply! This is not only disappointing, but incredibly inconsiderate.

I originally wanted to be able to renew my account. The Pay-as-You-Go product is unique in its affordability, and I appreciated that Rogers offered it. I even recommended it to several people; many, however, opted to not sign up for the deal simply because of the service offered by you and Rogers.

My personal experience with Rogers' service, in addition to your incredibly poor reputation, has made me decide to leave Rogers. Not just for this particular product, but also for any future products. If I ever should upgrade my account and product(s), I would be worried of the kind of service I would be receiving when I have invested so much more!

I am incredibly disappointed in my experience with Rogers, and with you the past few days, and am closing my account.