Source
r/uberdrivers•
RealityOracle

How I handle UberPOOL riders (given some don't understand what they're agreeing to).

So basically, unlike many of you, I do accept POOL rides. I do realize many riders are just taking it to make the ride cheaper, and don't realize, understand or accept they're agreeing to sit through other pickups and dropoffs en route to their destination. Despite the obvious complications this causes, I accept these rides under the following conditions.

If you as a rider take a POOL ride and are in a hurry... automatic 1 star, depending on your behavior. I report to Uber that you requested a POOL in a time sensitive situation and insisted we not make any stops, which violates the conditions of the cheaper ride. At my discretion I may take you to your destination, or drop you off and insist you re-request a regular UberX trip, depending on circumstances.

If you take a POOL ride and at any point complain about the length of the trip, automatic 1-3 stars, depending on your behavior.

If you take a POOL ride and at any point demand I skip a request to take you to your destination, and you've sat through fewer than 2 other pickups... automatic 1-3 stars, depending on your behavior.

In the long run, this solidifies my acceptance rating, while providing feedback to the system regarding passengers who don't understand what they're agreeing to when they take UberPOOL.

Posted Apr 20, 2016, 8:34 PM UTC

417
i_n•

Do you think riders care about their rating?

9
calmatt•

Idk I get people all the time that ask me what their rating is. Doesn't matter but they "care".

3
UnCounted36244denver•

LOL...whatever makes you feel good, bro...

3
Euius•

Last week I had an uberpool rider demand to do multiple stops. I refused, since uberpool doesn't allow changing destination.

He argued and at his (one and only) destination slammed the door so hard that I of course gave him one star but also after dropping off the other pool rider I stopped and filed an issue with the rider report.

Uber's automated system told the rider of the report and in retaliation he claimed I had been an "unsafe driver"

The same automated system zeroed out his fare, so he was directly stealing from me. I challenged his claim, and pointed out the report I had made hours earlier.

Now in the hands of an actual human in support, they restored my fare and also banned the user from using Uber again.

Remember, the only thing less valuable than a single driver is a single rider.

2
RealityOracleOP•

I'd have immediately cancelled, telling the rider he selected the wrong option... that he must do UberX if he has multiple stops. That's an automatic end to the ride for me, and I believe that matches Uber's policy on POOL rides. It's assumed when you request a POOL ride that you're only going to one destination. If you insist on taking the ride, you must give the rider 1 star afterward and if at all possible message Support about what happened, since they are abusing the scope of the POOL platform.

Now in general, changing destination during a ride is tricky, but can be done. I'd only do it for a single stop ride. What you can do is manually set the destination in your GMaps, and provided you don't have any other riders with you, then you can take them where they're going, mark that rider as dropped off, as if it's out of order you'll be prompted for a reason, where you can select 'more convenient'. Whether or not the next pickup has cancelled, you can move along.

2
Euius•

I'd have immediately cancelled, telling the rider he selected the wrong option...

He waited until I had picked up the next pickup before demanding the multiple stops. Already in the car, long after his ride had started.

1
RealityOracleOP•

Okay, then I'd tell him UberPOOL won't allow a rider to make multiple individual stops since other riders need to get where they're going, that he needs to UberX for that convenience, take him to the stated point B and give him 1 star no matter how bitchy-pants he gets.

1
UnCounted36244denver•

banned the user from using Uber again.

Doubtful.

0
knute1232001•

This is very good advice. The PAX always claims they didn't know it was an Uber Pool, didn't understand the requirements, ect

1
WackamentoSurges are ARTIFICIALLY created. Stop Chasing them!•

Uh...Pax ratings matter to no one...

0
kes1981•

LOLOLOLOLOL. Do you think a riders rating has any impact LOLOLOLOLOLOL. You are Ubers bitch... the only party that gets screwed with pool rides are the drivers. Don't worry, just keep giving 1* to the pax LOLOLOLOLOL. I needed a good laugh, I'm just sorry that it took your idiocy to get it.

-1†
uberati•

as most folks will point out, rider ratings mean nothing. unfortunately even if you report riders or drop them off early, they can still rate you and their ratings on you will have more of an impact. it sounds like you might have found some way around that so please share. it may be in your market the uber team is willing to adjust ratings for such trips, or you know how to heap kindness on the pax so they either rate you kindly or don't rate at all. but in most markets, your approach would fail.

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RealityOracleOP•

If rated 2 stars or below, a rider will not be paired with you again. I believe multiple regs here have corroborated this, as they've been told the same by Support.

You also assume the rating system has zero bearing on a rider's standing with Uber. Why then would Uber bother having us rate the riders? They could just eliminate that. Of course, they're not ever going to discuss deactivated riders with drivers, so it would figure we never hear about it happening.

Also, some of the respondents in this thread are just the usual trolls. I've blocked a few of them given prior trolling and harassment, so I don't see several of the responses, and that's probably all the response they deserve.

1
calmatt•

It's been shown that the "not be paired with you again" thing is BS. Just look at the recent case of the driver being called a "minimum wage faggot".

2
RealityOracleOP•

Shown by who? Trolls telling fake stories? People who misread what had happened?

2
Euius•

Jake Croman, the son of a slum lord who called the uber driver a minimum wage faggot, was not the account holder.

2
UnCounted36244denver•

If rated 2 stars or below, a rider will not be paired with you again.

Not so.

I believe multiple regs here have corroborated this

Nope.

as they've been told the same by Support.

No they haven't.

You also assume the rating system has zero bearing on a rider's standing with Uber.

It does have zero bearing.

Why then would Uber bother having us rate the riders?

Parity. So they can have riders rate drivers.

2
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