Ways to talk down tilters?

Overwhelming positivity. "It sucks, but shit happens. It was just a lucky arrow. It's okay. It's just a single kill. We can handle this. What do you need? How can I help you out?"

If they don't shut up, mute. Don't tell them you're muting. That will tilt them further.

I don't talk to them directly

All I do is talk in short phrases, specifically things that sound ESL

"Legion get back I distract"

"I will stun you help kill"

"I ward, please protect"

"No fights, just farm. Can't win right now"

Stuff like that

Nobody gets mad at the active support who constantly lets people know just how much he's doing, they only get mad at people who they think have done nothing. Active speaking, even not directly to them, helps a lot.

Don't respond to negative comments even just saying we still got this can produce a negative reaction. Instead make sure to compliment them when they do something good. >nice

In situations where your teammate freaks out specifically at another person on your team or yourself (for things like feeding, map awareness, buying wrong item, messing up stacks, etc), the thing I noticed which almost always diffuses the situation is admitting fault.

"Wow CM why were you even there, stop feeding, why are you so bad, blah blah blah"

"Yeah sorry, I was trying to ward and didn't pay attention to the map. I'll be more careful next time"

totally expecting CM to flame back "Oh, ok yeah just be more careful next time"

Almost always works I've noticed. Even if it's not completely the players fault, sometimes it's worth to sacrifice your pride for the emotional well being of your team.

if they are potentially tilting because a teammate is flaming them, I suggest that they mute the teammate.

"I walked into THREE Mirana arrows earlier today, I know how you feel. But don't worry, we'll BOTH rip her a new one for that."

I express understanding, empathy, encouragement, and something amusing to get them back in the game.

If I get abuse in return (and I do 50% of the time), I mute them and play on.

I find that if you complement them they will just stop talking. I had a slark that was non stop crying into his mic and so I just said that he was a good player and sorry for feeding and that just made his day I guess and then we were able to get back to the actual game.

Bind chatwheel

Don't give up!

If possible:

You want to swap lanes?

Or x go top help y

Stop playing so agreessively we win this lategame

Smoking usually kind of forces people to commit with you cuz they think it's a waste of gold if they don't

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I got an eye-opening match yesterday in this regard.

MatchID: https://yasp.co/matches/2388750884 (Spectre here)

0 min GG from Storm after bh got the bounty rune. Then he wrote in Team Chat "Tinker will now dominate mid, free farm, it's gg" after he tried to deward a sentry with right clicks in mid while having tangos and the enemy bh just ate his sentry. It get's better. While writing it he was first blooded, by said bh and tinker. After some minutes in game and some horrible support decisions (CM tries to help SS in mid while Earth stands in XP range on safe lane vs a solo ench) the CM joined the SS with sth. like "we are underleveled this is GG" and "Let them finish?".

The past days i red alot about PMA and leadership with Voice Chat. It was the first (international) ranked game after the read up and all i learned was challenged VERY hard by this. (Btw. i can be a very tilting and destructive player myself)

1. I insta muted storm after the team chat, but not before saying "Chill, it's not the end of the world. Play on." and also muted CM after the write up. Don't mute all chat. Give players a chance, BUT insta mute them if they don't let go after the first "flame" and just forget about it. In this game i recognized the SS was talking shit after i muted him, cause the ES said "Can you STFU?". I just said: "Hey, if he is distracting u, mute him and play on."

2. Don't give up. In any aspect. I wanted to lead this game cause i think @my mmr my knowledge is superior to my mates in a strategical sense. (but my decision making in fights and late game is severly lacking at this point). I just kept pointing out movements, objectives, improvments without going into micro managing these guys. "Ok we now can get the t1 bot, go for it." for example.

3. Deal with the situation at hand. They don't go for objectives? Only try if you are sure u can deal with them without him. Else farm up. No need to feed 3 deaths cause you still tried. I think this is rly hard but rly important.

4. If you do silly mistakes, acknowdlege them and say sorry, in advance. Very few ppl will flame sb. who acknowdlege their own mistakes before they are pointed out. Example from this game after i let the Jugg escape while totally capable of killing him under normal circumstances because i was in the skill menu and couldn't hit the damn button for skilling: "Sry guys i let the jugg escape, i was in the skill menu and messed up, my fault."

Overall (tl,dr):

Ignore negative feedback in anyway during game (time for improvement is after the game). Keep PMA. Keep leading the charge, BUT consider the situation at hand. Recognize mistakes of yourself and apologize.

Look at it this way: 3/5 ppl are listening and working together (i tipped the WR after the game cause i realized she never gave up and just played along), sometimes it carries over to the tilters and they change mid game.

Just ignore them and do your best.

Sometimes I say "Don't worry man, we've got the late game" even when the draft dictates it's not true...

But it kind of is because even if you don't have a late game team it's DOTA and anything can happen.

I've found it fun to start calling them out. "If you're gonna tilt, tilt hard, feed down mid, you're too scared to do it" "you can't even tilt at a 3k level, if you're so tilted right now man up and feed down mid"

I've actually found this approach to work on some of these people and also if you get a dedicated feeder sometimes it makes the game so clowny that the enemy can make a mistake big enough that your team can actually come back on. It's like weird reverse psychology.

Just play the core roles yourself. Have you ever had a lost game where the CM rage quits? nope.

Offer to bribe them. "Hey if we win this game I'll commend you and give you a spare immortal". This works for me because they see the level 1000 compendium when we load in but it could work across the board regardless.

Edit : to clarify, while I will commend people if we win a game from behind like that, I won't give them items, especially if they've been flaming arseholes throughout the game in chat.

Be self-depreciating. Say "Yeah I suck, having a bad game." Be honest and non-combative. If you don't agree, don't reply. Apologize. If they're in your bracket, most likely you both belong there. It's extremely likely they have bad games where they fed and got raged at. Just say you're trying, can't all have perfect games. Ask if they always have flawless games. If they're still being salty after realizing they're not actually a 5k player then that's all you CAN do. I had this happen last night, a loss. Had the same salty player on my team. I was polite, wished them luck in the previous game. Well neither of us said anything to the other, they didn't say anything at all and I only spoke to the team. We won. I like to think they weren't salty that game because I diffused them, but I'm sure it helped that I actually played better that game

Most tilters are not really tilted, they just think something went wrong, their lane was not ganked, their team did not follow them around when they wanted, whatever, and then want to have attention... State clearly that you will mute them if they dont get thier shit together, instead of apologising and making them the centre of attention and most of them stop it and concentrate.