[Q] Why Support Team responds in longer time period ?

Well, i'm comparing the activity of OPSkins Support team between March and May months, there are a huge diffference between these months.

I remember myself when i got responded in one hour when i created my first ticket in the last week of March. Nowdays no one responds even there passed like several weeks.

I dont know what caused you to respond the tickets in longer time period.

If you read that Alex you know when you forgot to respond my ticket. Maybe you can create a notification system for the support team (i mean the system as a reminder system that reminds you to respond the ticket after several hours when you first read it.) and you will prevent this problem with that way.