Props to S&B from a happy customer.

Had my Mighty since 10/2015 and it has been my daily driver since. As I live in Amsterdam that translates in heavy daily usage. After a while the plastic around the oven thermally degraded and started chipping off. In addition, the power socket became unreliable.

So, I went to S&B site, filled out an RMA form with the details of the issues with the device, got the confirmation email the very same day instructing me to package it in the original box and ship it to them. The shipping cost to S&B in Germany was on me, while they paid for the return package. I did so on 06/26 and on 06/30 (today) got a brand new replacement unit. The package now includes one dosing capsule in the accessories baggie.

It has been a pleasure dealing with them and I will be definitely going back to buy more of their products. Happy customer here, wanted to share a positive story.