Source
r/DarkSouls2•
texdeveloper

My son cannot find his character in first sin, game also says cannot connect to network once when it starts. What can i do ?

Question

Hi, My son spent a lot of time on the game (xbox 1), and then stopped playing it in May; when he tried it again today he only sees a beginning character he played before the one he lost, and that one popup message, saying cannot connect to the servers. Internet is fine, xbox live connection is fine. What can I do to help him ? Is there a link to help with this ?

And if this is not the best place to post this question, my apologies, and I will ask elsewhere.

It got solved ! Thanks for all the help!

Posted Jul 20, 2016, 5:40 PM UTC · edited

3810
byrnegabrielXbox 360•

This might be a NAT problem. Go over your Network Settings, Configure Network, and restore it to default settings. Then, restart your Xbox so changes apply effectively. This has fixed many issues for me, hope it works for your son as well.

Question: does creating a new character brings up the same issue? I'd consider emailing Microsoft and Bandai Namco if the issue persists (I've emailed them both regarding another issue, Microsoft was quicker and actually solved my problem, while Bandai Namco didn't even read my email and suggested one of the things I had listed on the email and done already).

9
texdeveloperOP•

Got home, but could not find the way to reset the network settings on the xbox1, but then did a hard reset and then could log into the game servers. It was played on another network last week so maybe that had something to do with it. Additionally , he found his character again.

2
JugsAndTugs•

May the good blood guide hi... Oh shit wait, wrong sub.

5
texdeveloperOP•

Thanks, we will try this when I get home from work

1
euanmurray•

is he playing on a different account?

2
texdeveloperOP•

same account, which is his primary one. We have about 4 accounts on the box, but don't use them much for the game

1
PracticalPotatoBest Enjoyed with Cheese•

For future reference, what was the problem?

2
texdeveloperOP•

two issues, not connected to each other:

  1. could not connect to game servers, hard reset solved that

  2. it WAS under a different profile

1
CressentMoon•

Don't think there is any recovery you can do on an Xbox. If that's all he sees then his character is probably deleted, unfortunatley. Fortunatley the game is fun so he shouldn't have a problem making another ^^

There are leveling glitches if he really doesn't want to level another character.

The server connection issue might be fixed by resetting your console. (I believe its settings--> power options--> reset, but there is probably a faster way. Just select the button that says reset.)

I say this because Xbox one has an issue where it says you are perfectly connected, yet you cant connect to anything. I noticed this while playing other online games.

If reset doesn't work then sorry, I cant really help.

Hope it does

1
texdeveloperOP•

thanks, if we cannot get the old character working will look into leveling glitches

1