Help! I'm about to cancel Netflix and really don't want to
I've been back and forth several times with Netflix about the random proxy error message. They have pushed me back to TWC twice saying that the problem is with my internet.
1st time time TWC turned off all of my IPv6 protocols because Netflix can't handle IPv6 routed through and IPv4 framework.
Last night Netflix did extensive testing and finally said there was nothing on their end and that I should ask TWC for a dedicated DNS so it wouldn't jump all over the country.
It's really irritating that I have to ask TWC to fix a problem and jump through hoops just so Netflix can block those who are using VPN or proxies. I shared this opinion and told them I wouldn't be calling TWC again and just to cancel my service.
Any suggestions? Has anyone been successful getting rid of these problems?
Thanks!
UPDATE: Okay folks, I'm a total tool. Came home today and decided to do an ipconfig just to take a look. Found that I had never removed my unblock-us DNS like I thought I had. Wow, total egg on face. I've removed it now and if I have any more problems will try your other options. Thanks and sorry!
Posted Jul 26, 2016, 1:08 PM UTC · edited
Netflix has an obligation to abide by their contracts. Cancel the service if you want...but it sounds like its your connection that is causing the problem.
Giving us information on the specific error would also be helpful.... what does Google say about it?
Google seems to say that this is happening all over. I'm not sure if that's true though, since if you google a problem, you don't really get results saying that it's not a problem.
It might be my connection causing the problem, but that connection worked fine a few months ago. Netflix is the one who changed what they would accept and apparently has flaws in their program that detects proxies. I say this because I'm not using a proxy and their servers say I am. To me that's a problem on their end, not mine.
Like u/WhySheHateMe said, set your DNS to Google at 8.8.8.8 and 8.8.4.4 and call it a day.
It's best to set it in your router device that connects to the Internet and reboot your machines. You could also manually specify it on a PC for testing, but if that PC is a laptop that you take places and use wifi, manual DNS will cause problems outside the house.
Wasn't aware of this option. I'll give it a try tonight, thanks!
Let us know how it goes ;)
Just make sure you're changing the DNS in your router configuration and not the individual devices.
You said netflix told you to ask TWC for a dedicated DNS? What if you use Google's DNS servers, does it work then?
Haven't tried, thanks!
I guess maybe I'm trying to ask how large of a problem this really is. If it seems isolated to me, then maybe it is on my end...