Verizon Struggles with simple math
Posted Aug 25, 2016, 2:15 PM UTC
530
Right. Because one customer care specialist represents the entirety of the company. Also, the customer on the line is a smug little douchebag, even if the rep was not the brightest bulb in the drawer. Have some fucking basic respect for your fellow human being, you know?
2†
Smug? What if prior to going on a international vacation you called your cell phone carrier and they said data is half a cent per KB, but when you get back you have a $500 bill waiting for you because in reality it was half a dollar per KB? That's a huge fucking issue and could be labeled as false advertising.
5
Yep, smug. And no, it wouldn't be a huge issue because if I were to go on an international vacation and use my cellphone, I'd read up on international rates using the trip planner. My Verizon is a wonderful tool for things like that. Should you be able to trust what a rep tells you? Sure. But it's your money, and your service, if you don't do your due diligence, you are just as much to blame.
0
Calling the company providing the service is doing your own due diligence. It's not like the rep is a damn sales person.
5
No, it's not doing your own due diligence. It's half assing due diligence. If you know something can be expensive, always read the contract/listed rates/printed material. Always.
-1
[deleted]
1
This is a stupid video. I write down .10¢ all the time everyone knows what you mean
-14
As long as you are referring to 1/10 of 1¢ then you are fine writing it that way... If you are referring to 10¢ then I would consider you feeble-minded.
7
Every one in the world knows what you mean when you write it like that. I also understand the literal difference. But it's arguing over a stupid semantic and is really pointless.
It's like saying "HAHA LOOK THIS ONE TIME A GUY WROTE THEIR WHEN HE MEANT THERE LOL EVERYONE IN THEIR ORGANIZATION IS UNTRAINED AND TOTAL MORON"
-6
This just isn't an instance where this type of laziness is acceptable...its the difference between someone being billed $20 and $2000 for something.
If you are unable to understand and articulate the difference in this circumstance, you probably shouldn't be interacting with customers.
7
Well is it $20 and $2000 exactly? Please tell me the exact amount in detail so it's acceptable
0
The guy in the video is looking at the difference between paying $70+ in fees vs. $7+. That is not arguing over "stupid semantics", nor is it "really pointless", as you so eloquently put it.
4
I don't think any of you have the reading comprehension to understand my point so I'm done with this thread
-2
It's not a semantic if it goes to court, that's all, you are aware of that, yeah?
3
Only if you mean $0.001
3
I feel like this is not just a failure to understand how decimals work, but also a failure to understand when to use the cents vs the dollar symbol. You can have $0.10 or 10c, not both.
3
Precisely, I think public school system have failed American.
1
You'll be fucked if it's a bill of sale. If you were to go to small claims court you'd lose.
3
[deleted]
1
This was funny the first time I saw it in 2009.
Yet when you see u/yeotajmu justifying this, you realized that the quality of Verizon employees has not changed in all these years.
[deleted]