Please help, KHUX has not worked for me in over a week

http://imgur.com/a/6s6Qd Have this problem were the screens stays stick in the loading, dimmed mode. My avatar still moves around but none of the buttons work. I play on iOS so i tried downloading KHUX on an android device but im getting the same problem. Anyone know away around this? Submitted a ticket to SE a week ago and haven't heard back from them since.