First 1 start review

Not really sure what to do considering the review was over the buyers mistake? They bought a single stone but thought they would get 3 stones and a bowl from the picture even thought title and description say the listing is for one stone and the other pictures showcase what other stones look like.

I've already messaged them on how to return it for a refund if they would like to go that route. Should I bother to respond to their review? I find this whole situation bizarre - who buys something based on a single picture only?