When you have a device like a Load Balancer that touches multiple layers in your network how do you decide which team gets the trouble ticket if say for example you can't reach a VIP? Do you send it the app team or the network team?
Posted Oct 7, 2016, 12:49 AM UTC
If it's connectivity to a VIP we send it to the network team since they manage the LB. If health checks are failing those go to the app team.
Thanks
Haha, having a team would be nice, multiple silo'd teams is a dream of mine...
To answer your question: network, then app, depending on how much experience they have. Possibly both, because inter-team relations and common-area troubleshooting is unavoidable, and getting them to work together to resolve issues is important.
Do due diligence - verify that the network side is working fine. Send it to the next team.
Once everyone's done their due diligence - then its the interaction between those parts - so get everyone on a conference call and work it out.
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Network. It's always the network. App is slow. Network. Computer won't boot. Network. Toilet won't flush. Network.
A series of tubes.... moving data or water.
And full of someone else's shit
SNMP on a toilet could give interesting statistics, now I think about it.