Cancelling m contract in the UK
Now that they are recalling the Note 7 again and not fixing the issue I find myself in somewhat of a dilemma. There is no other phone currently on the market that I am interested in & I am forced to return this one. Am I able to return the phone and cancel my 2 year contract? and then wait until the S8 is released. With the amount of driving to and from the shop with replacements what would be the chance of having part of my contract paid so far refunded to me? (With Vodaphone if that helps)
Posted Oct 12, 2016, 8:53 AM UTC
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Vodafone will announce very soon (by Friday) that a contract can be cancelled via your method. They need to iron out alot of things as stores such as Carphone Warehouse believe that they aren't liable for the termination fee from the networks and that Samsung is. You may even be entitled to a refund of a partial amount of your line fee.
Source: have made over 10 calls to Carphone Warehouse; visited 4 times. Spoke to o2 3 times within past 8 days to try and cancel it.
That's great news, many thanks for the info, I too got my device through carphone warehouse. Could you please update me via IM or on here once you know the outcome of your situation?
I've spoke to Carphone last night after getting the text for returning. If you wish to cancel, they have waived the cancellation fee but no money to be returned for monthly payments made so far, given you technically did have a working phone and were using the network.
You can look at options based on your price point for other phones though similar to me, none of them seem good enough at the minute.
Also, may have to return the phone with the gear vr which really sucks.
And also to consider, cancelling the contract will lose your current number, unless you move to sim only on another network and PAC code it across.
Seems reasonable considering the network is not at fault. I think I will get a pay as you go sim and transfer the PAC code to that until I get a new contract. Seems a little harsh that you would need to return the gear VR considering it was a gift from Samsung! I was considering selling it lol
The VR headset shouldn't have to be returned if Carphone are footing the termination for the Vodafone contracts as it's supplied by Carphone themselves. All Vodafone do is effectively supply the Sim Card. Then Carphone in partnership with Vodafone set the rate (So o2 contracts management explained how Carphone Work)
unfortunately for me; I haven't used the phone or Sim since the 3/9/16 after the device was listed as a possible risk as I just used my business phone as a backup. Carphone said they may reimburse me half at most dependent on the outcome for termination liabity with o2.
I went and got myself the OnePlus 3. To be honest it's the closest I got to a note 7 for alot less. If you happen to be near an o2 shop pop in there and have a ganders. More than worth it in my eyes!
I know, need to switch to sim only for the time until pixel xl come down in price or something better comes along but can't move it to another contract on the same network.
Yeah I was thinking the same, left with no compensation from this whatsoever, Samsung really needs to sort that out