r/ADHD•9 yr. ago

Something interesting I noticed today

I work at a call center. The client is AT&T and Touch Commerce. Basically whenever you chat in for customer service from AT&T, I'll be taking your chat.

Anyways! I've been put on dealing with 1 chat. It's basic enough but I get really fidgety and can never sit down and focus. Today I was put on 2 chats at the same time and I found my performance actually increased. Went into hyper-focus and got 2 surveys from customers that rated me a 10/10. (the best of my training class since we're just starting to be put on 2 chats).

Posted Nov 18, 2016, 4:00 AM UTC

Sort by:

Fiddlestix22•9 yr. ago

I'm at a retail call center myself. Now I'm in Quality Assurance but back when I was an agent and I was chat trained I had the same experience. Taking a single chat was doable but I got bored and antsy when it was that slow. I worked a lot better when I was taking doubles. It made time pass quicker too. Feel free to join your fellow call center friends at r/callcentres :) we love fun stories

dirtybike24•9 yr. ago

This is me as well... to an extent. Yesterday around the lunch hour my work got crazy busy with back-to-back pop up meetings, reports from past meetings, and developing briefings for other upcoming meetings. I knocked them all out - and still made it home at my usual time. Today, however, I have one easy thing to do (maybe 30 minutes worth). I got to my desk at 0700 and it's 1330 and I haven't done it. I've thought about it, but haven't mustered up the motivation to do so.