Having Trouble With the Game

The game never loads. It gets stuck on the loading cantina screen. It's doing it on my phone and my tablet(both Samsung). I've uninstalled and re-installed the app. I've left it sitting for 15 minutes and it just never loads. Been playing for over a year and this is the second time this has happened. Any advice?

Posted Dec 16, 2016, 8:08 PM UTC

24
soullessgingerfck•

How old is the hardware? Is the os up to date?

1
zeronullzeroOP•

The tablet is two days old. I checked for new updates and it said I was up to date. I manually updated all my apps. I rebooted my router. On the few occasions The app loads, it's so slow it's ridiculous. It took five minutes to load a character screen. Another ten minute wait after I hit the "find" button. I can "sim" a match, but if I play a match it refuses to conclude. The remaining toons just stand there and the victory or defeat prompt never shows up. It also got stuck in an infinite load when I tried to upgrade a ship. Other apps are working fine except for Star Trek Timelines.

1
soullessgingerfck•

So it's an iPad Pro, iPad Air 2, or iPad mini 4? Those should all run the app fine.

1
zeronullzeroOP•

No. I said they are both Samsung. I've been using the galaxy note for over a year and I just got the tablet. The tablet worked fine the day before.

1