"Cannot read your fingerprint" issue?

Has anyone else come in contact with this issue? Here is a screenshot of what happens when I try to use my fingerprint to unlock my phone. If I restart my phone, it might work once or twice but then it stops working again. If I open my Chase Bank app and try to sign in with my fingerprint, it says "Fingerprint hardware not available" (screenshot not allowed in the app).

Any ideas on how to fix this? Has anyone experienced this?

Posted Feb 17, 2017, 2:51 AM UTC

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