Pixel Support Seems Good

So my Pixel started freezing up...randomly it would freeze, sometimes with screen on and everything became unresponsive and other times screen off and nothing would bring screen back on. If I held power button long enough to reboot phone it would work fine again. This only happened 8-10 times in the 2.5 months I had the Pixel.
I called Best Buy first and they told me to call Google since I didn't buy protection plan. Google RMA'd me and sent shipping label immediately. I wiped device and shipped out this morning and got a email saying they had shipped replacement unit today as well. That is what rep told me, as soon as they see I shipped defective unit, they then ship replacement.
Personally I think that was pretty good support. They said I would most likely receive a new unit but not guaranteed to be new.

It was a Verizon Pixel 32GB bought on $10/mo DPP at Best Buy around Black Friday fwiw.