hopefully smoothed over a problem

So Cambodia is a franchised property that not only has a brand flag we also are owned by another group of hotels that are all independent boutiques. Don't ask me, it makes about as much sense as anything here in my GhostHotel.

I had a gentleman come in tonight wanting to use a gift card for our independent brand. I had to call the manager because well I've honestly never seen one of these cards before and didn't know how to ring it up. Turns out at branded hotel we can't use those at all, even though Cambodia shows up on our indie owners website as a choice for a hotel.

I'm a little heated at my co-worker who made the reservation because she's worked here longer than me and should have known we don't take this card. I was initially excited to meet this guest because I'd spoken to him last night to correct his email address with no mention of the gift card.

He was cool to me about not being able to use it and produced a card but he was not pleased at all with my manager who not only had me not knowing if he could use it when he arrived, so I had to call the manager but also that the co-worker of mine didn't know he couldn't use it when he made the reservation. We knocked the rate down way low but not too low because the guy didn't want special treatment. What he wants is to yell at my managers.

This is either good or bad. Probably bad. Most things are. I did everything I could to make up for our boo boos but the indie brand website is a pain in the ass.