Source
efwbphoto•

That's incredible.

"We checked the product for quality issues and found nothing. But we're so confident that we'll give you a refund if you really want one."

13
VVWWWVV•

They handled this really well.

2
MacTechReviews•

And that's why I'm sticking with Bose for my ANC headphones

5
Jake5857•

Im conflicted. Love the headphones, got them for a steal with employee discount ($250), but I for sure noticed a decrease in the active noise cancelling performance after updating. But the update also made the bluetooth connection a bit better for me, and while it has to EQ settings for the headphones, the Spotify EQ does well enough

3
justafleetingmoment•

I've tested mine against a set that haven't gotten any updates and there is no difference. After reading the complaints online I also thought ANC was worse. But it's not. There is nothing wrong, despite all the complaints nobody has been able to prove that the issue exists.

2
SteamboatWillie•

I'm a bit conflicted, too. I love them and, since the update, I think the sound has been greatly improved or at least brought back to what it was when i first got them, however, I do feel the ANC isn't as impressive as it once seemed. I thought it was just me getting used to them, but what do I know.

Part of me wants to go for the replacement/refund and give the QC30's a shot, but I really do love these, especially because I have may hours of play time on them and they're sufficiently "broken in".

1
titledlee•

i emailed for a return but might return them just to get the black instead of silver that i currently have if i really urge for a new pair. Waiting for a reply . Have any of u gotten a reply?

1
PanTovarnik•

Hi,

Thank you for reaching out to start the return process of your QC35. We will be in contact within 48 hours with more information.

1
titledlee•

Thanks! I have been contacted through email and am waiting for the reply.

1
frankiezjr•

I don't know. I do frequent trips and know how the headphones respond and block out noise, but after updating the firmware and going on a recent trip this past weekend I can honestly say that ANC is not working as it should.

1
kcllck•

I haven't updated or had any issues, but I'd still be able to get a new pair/refund?

1
scwaffleOP•

I think so, yes

1
Seppiolo•

so do you guys think the problem was born in the mind of people writing on the community forum?

strange fact: the ios app doesn't offer me the 1.2.10 update anymore (I closed the app the first time it offered me because I was waiting for a further update from the forum)

1