How to reduce cart abandonment?

Cart Abandonment.. It's an inevitable pain in the a**, right? However, if you don't do anything to eliminate cart abandonment, it's a lot of potential revenue lost.

So what are the most common reasons users abandon their carts? In my experience it's:

  • Pricing
  • High shipping costs
  • Lack of time
  • Complicated checkout process
  • Checkout process requires too much information
  • Lack of payment options
  • Lack of money at time of checkout
  • Internet connection was cut off
  • Other technical problems on the site
  • No guest checkout option

One of the best ways to reduce cart abandonment is by sending cart abandonment emails. While there might not be a perfect abandoned cart email, there are a few ways to ensure your emails are effective. In my research, I found that what most e-commerce shops do is to:

  1. Be specific
  2. Be true to your brand
  3. Be Personal
  4. Offer an Incentive
  5. Tempt with related items
  6. Include customer reviews and testimonials

I've created a complete article about this subject + Compiled a swipe file with all my favorite examples of abandoned cart emails. All examples have made use of at least two of the strategies above (which is why I love them). Send me a PM if you're interested.

What is your best practice to reduce cart abandonment?

Posted Apr 26, 2017, 6:14 PM UTC

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