Hello,
My question is: do a substantial (like about 5% of all orders) number of refunds in a month affects sales negatively? Even if there were no cases escalated.
I understand that it is impossible to answer this question for sure, but what do you feel?
Posted May 12, 2017, 12:04 AM UTC
I don't think buyers generally can see what your return rate is so in that respect, no. EBay doesn't punish you for returns either unless it becomes a case and eBay has to rule on it. So no there as well.
The one instance in which I do notice an issue is when you relist an item that was returned, buyers can see it sold before and will often take this as an indication something was wrong, and prices tend to drop.
no but if you care about being a power seller it's s problem
??
probably not. If the buyers are requesting cancellations or they're opening returns & eBay's not having to step in, you shouldn't have too much to worry about.