My venue says they're going to start charging us $75 per email (Rant)

We have been asking (for two months) the exact same set of questions--questions like how many tables are there, what tables are on which floor (really challenging questions). We've been given a date we'd have answers by and had that date pass more than 10 times in 2 months. First we were working with the owner, then she said we were working with a woman named Sarah, then someone named Mo because Sarah got fired, then no one, then Sarah again.

We have had to ask the same set of questions more than 15 times because we never got answers. And now you're going to charge us $75 per email because you all can't answer basic questions?

Not in our contract you would charge us $75 per email for you to do the job we're paying you thousands of dollars to do 😠

http://imgur.com/WWcl7qa

*the email is from the owner

*I have also already paid them in full (minus the mandatory 20% gratuity)

*We sent our contract, how much we paid, and all email communication to a contract/ business lawyer FMIL uses for her own business this morning 6/1