Mercy don't work in trials?

In 3 different weeks now, I and my team (different people every week) have bought all the boons and when we get our first loss of the card, it ends with us getting a red dot. Cant say for sure but it seems that a lot more bullshit things are happening in the games we play, like after one round we may wait for over 1 minute before the next starts... etc etc Is it far fetched to think that Bungie has close to zero people managing the game at this state so close to D2 and simply not bothered to fix the minor/major things in the game?