I can't use the upload , and download options in the character maker tab ! Plz help !

So whenever i try to use the upload option , i am able to acces it , and manage to see my girls , but then imediately i get some error or something writen in japanese in a yellow box , and it returns me to the main screen.Same thing happens when i go to the download screen :(. No ideea what it's going on , just installed the game , so i'm not sure how things work . Any help is very appreciated !