Orders Placed Through Iconic Portal Not Shipping - Orders Placed Through Regular Site Shipped

A friend of mine has an employer discount and can still get subsidized phones. He tried to order one through the iconic portal and the order went through but it never shipped. When he called, he was told it was stuck in "pending automation," whatever that means. The order never shipped and he had to manually cancel it through the iconic portal order status feature. The reps weren't even able to manually cancel it.

He was able to re-place the order through the regular site and it shipped.

To test it, I tried to add a new TDP line with a subsidized phone through the iconic portal and I got the same result. It seems that ordering through the iconic portal may have been shut down except for true pre-orders. The iconic portal orders go through and you get a confirmation email, but the orders don't ship.

If you are trying one of the methods or even the tablet method, and this happens to you, you can cancel the order manually and then try through the regular site.