T-mobile Un-bamboozled my mom.

A follow-up to my previous thread here.

I want to take a minute to praise the T-mobile employee (Patty) who worked with us today, I wish I had gotten her last name, but she was astounding. We drove a few minutes extra to a larger store instead of dealing with the previous one, and even though the wait was a bit longer, it was totally worth it.

Within 15 minutes she had recognized the problem left behind by our previous rep, and explained what was going on and fixed it all for us, hooked us all up on T-mobile ONE properly - with the proper price, and got the new line activated and ready to go. Additionally, she let my mom know that she had a legacy (Jump Plus I think) Program that made her eligible for an upgrade that cost her nothing out the door.

I really wanted to dislike T-mobile due to all of the troubles, but today was the smoothest transaction I've ever had with a phone company.

TLDR; All the issues were corrected, just give all of your reps named patty a raise =p