Only showing a very faint red light

Using lighpack PC on my windows 10 machine. The LEDs in the back are just a very very faint red light, that wont change colour or get brighter. It says it's connected and when running the wizard it sees the lights.

I've tried a few different versions of the same software (prismatik and ambibox), fw has been updated, tried restarting and changed the usb.

Here's the log: https://pastebin.com/C56UmvxE

Thanks for any and all help!