"Document Recovery Reminder" & upgrading computer (from newsletter)

So apparently when you're disconnected from a student, you're supposed to contact support with session info and the document... that seems very reasonable to me... the thing is, I tried doing that early on as a tutor and was told by support not to do it again... that the student would have to contact them to get the document back, but they couldn't contact the student! 😤 Just wish there was some frickin consistency.

And also regarding them asking that tutors upgrade computers to at least run windows 7.. well first of all I doubt anyone doesn't have at least windows 7, but if not, they would have to pay for 100% of that new computer or provide you one of their own. That's because that would be a 100% business related expense, not personal use at all.