I think I am done with at&t..

Pasting the first part of complaint I posted in the rant thread:

"So apparently I've been paying $70 for 45Mbps for very long time that they don't even have that plan available anymore. I just happen to be on the att dashboard and clicked upgrade and saw that I could get 100Mbps for $60! So I had a long chat and at first they said for $70 they'd bump me to a merely 50. But I insisted that it said $60 for 100. So they finally agreed to change my speed to 100 for $6. Also they said they'd call me back for a tech appointment in 2 hours for the upgrade....and that was 7 hours ago."

Part 2: so I gave them 24 hours to call me back for tech appointment, and they never called me. I called them saying no one called me, and from there set up an appointment for today for 8am-12pm and the technician would call.

30 mins pass by and its 12:30, then another 30 and its 1pm now and received no call, and no technician came by. I had errands to run so i decided to call back after. I get back home and call back at 3. The person says sorry the appointment is not for today, but august 16th! I almost lost it right there but somehow calmly explained that the rep I talked to on the previous day said today. So then he puts me on hold for 15 mins to find out more info. He comes back with an explanation saying that apparently they need to do something called "bond pair" or "bonded repair" and that in the state of Texas there are only so few techs that are qualified to do that work. This is why august 16th is the earliest date i could get for someone to upgrade us.

I am so disappointed and angry. Att let me down once again. Spectrum offers are looking like a really good thing right now.