Spurs Shop Help

Hey lads, I am from Canada and had placed an order from the spurs shop (money was charged to my account) on July 9th, and I have not received a confirmation email or my client account number, but I did get an order number. I have sent two emails to the spurs shop email, but all I have received is an automatic reply. My last step is calling them obviously, but as I said I am from Canada and before I pay for the call was just wondering if you guys have some advice. Thanks, in advance. COYS!!!