2 times order cancelled by Amazon. [rant]

Super frustrated right now.

July 11: Order placed.

July 21: I log into my account to check on the order... It says the package was "undeliverable" I contacted Amazon through the chat feature. I was told by the support from India that the package was "lost" while being sent from the vendor to the warehouse.

Pretty annoying, but what can I do but re-order.

July 21: After being being made feel like they were doing a favor by giving me a refund, I placed an order for the 4 items from the first order.

July 31: I log into my account to check on the package and I think I am going a little crazy, because it says the package is "undeliverable" This time CS says "items were damaged before they could be sent"

I am speechless. In both cases why do I not get an email that my order is cancelled? Why do I have to ask for a refund? WTF? How do you mishandle 2 orders in a row? What am I paying for prime for??!!?!?!?!?!?!?!????

Thanks for letting me rant.

/rant