Am I, or waste management, being unreasonable?

Sorry for any formatting, spelling, grammatical, or auto correct issues... I'm in my phone.

Our city has a partnership with Waste Management to pick up recycling from every residence in town free of charge.

Every once in a while they mail out an info pamphlet that tells you your day of the week that your recycling will be picked up, as well as provides little stickers to put in your calender to mark the day.

The pamphlet explains that recycling will be picked up every two weeks (on Wednesday for me) and the recycling bin must be out before 7am. The reminder stickers also say 7am. This time is super convenient for me because as I leave for work I can just take the bin out.

Two weeks ago we set out our recycling can just before 7am. Shortly after we set it out we saw the garbage truck traveling Eastbound on our street so we knew we missed it, no big deal it happens.

A few minutes later the garbage truck returned and collected our recycling. The driver then got out of his truck and wrote on the lid of our can in black Sharpie "OUT BY 6a.m."

Yesterday (wednesday) as I'm leaving for work just after 630 I saw him drive past our house picking up the neighbors. I hadn't put out ours yet, but I just left it alone because we only had half a can anyways.

Today I decided to call WM to clear up any confusion. They didn't answer so I called the secondary number on the pamphlet which turned out to be the city. The Secretary told me that the bins have to be out by 7am. I explained my story to her and she agreed that I should contact AM because they are wrong.

I got a hold of WM. The first thing I asked was, what time do the bins have to be out. The guy told me 7am. I then asked if I could file a complaint. He said sure.

I explained the story to him. His reply was, well they are obviously getting out early, why don't you just put the bin out the night before. I told him no and that I shouldn't have to modify my routine when their schedule specifically says 7am in multiple places, and the city, as well as he, told me 7am was the time it needed to be out by. His response was, well I guess there's going to be an issue then... He then said he would call someone to see if there was any solution, but I doubt, based on his dgaf attitude that anything will change.

I just feel like I'm rambling now, basically my question is am I being unreasonable, or should I try to get a hold of someone higher up.