My Apple Support Experience

On Friday afternoon while crossing the streets my right airpod fell on the floor and got run over by a car. This left me devastated due to this being my only pair of headphones that i have with me. On Saturday i contacted apple support to make an appointment with the genius bar to get just the right side airpod, they told me it would cost 50 usd to get it, I agreed upon this price and scheduled the appointment. Tuesday comes around and i was curious what i had to bring with me to the appointment so i went to check online and the price said it was 70 usd, so i decided to call apple support and ask them if they increased the price. They told me that the price has always been the same. So i filled a complaint about reserving misleading information from one of their employs. I was quickly transferred and the next i knew i was talking to the Middle East Director for apple support. I gave him the case number and he checked the chat logs and agreed that i had received misleading information. He assured me that the employ would be penalized and that he would work something out as a gift from apple for receiving the misleading information he asked me for 2 hours to talk to sales and to talk to some representatives. He called me back and told me that he has spoken to the sales manager of the stores i was going to and that my gift would be that i would be receiving a whole new set of airpods free of charge. I was honestly shocked because i thought i would the gift would be that i would most probably just get the right airpod for free. But for me to get a whole new set + a new battery case is honestly amazing. The manager even gave me his personal phone number via email if i ever needed to contact him for any issue for me to do so. When i arrived at the store today the documentation and the airpods were already there reserved for me. This just shows how much Apple cares about their customers and how much they will do to ensure that the customer is happy. I have used samsung, google and i keep coming back to apple not only because of their products quality but also their support is the best i have ever encountered. So i thought that i would make this to thank the manager for everything that i did but also to show how much apple cares about their customers. Sorry for the long post please let me know if any of you have any similar stories.