Im having trouble recovering an account that got stuck on my previous cellphone, which died. The account recovery support is taking ages (3 days so far). Is anyone else going through the process or has gone before? Why is it taking so long i want to unlock para bros before theyre gone.
Also unrelated, how long does it take for para bros to cycle in again?
Posted Aug 18, 2017, 4:21 PM UTC
If you're asking for customer service from konami, good luck. They may never get back to you, no matter how serious it is. I sent a recurring annoying bug for 2 months and it took them 7 months to fix it.
3 days waiting is nothing. Like everyone said, wait 2 or 3 weeks first, then start giving konami hell (or not) and start re-sending them emails. If not konami, someone else is always going to tell you that they are swamped with emails and it could take a while for them to respond. It's entirely true and worse case they may never respond at all.
Yeah theyre already telling me that. Super swamped. Oh boy. Thanks for the quick replies
It took me about 3 weeks of back and forth for them to agree to do it. Thn they said itd take 2 weeks or sonfor the process to be done. Be prepared to wait.
... did you make a konami account? I just changed my mobile phone today and it was instant.
Thats the gist of the problem, i didnt. The account recovery process that appears ingame with a new account asks for some details like last character used, id, stage, etc. But theyve taken too long its not like its hard i think...
I believe they tell you it takes them 2 weeks to do account recovery. This happened to me, but I was only like 3 days so I just started a new account.