Make sure you force HP Support to clear remote support chat logs...

Had to call HP support today for a replacement boot SD Card. The rep wanted to share my screen, fine, I'd prefer he just tell me what he wants but that's OK.

Initiated their remote support he told me what buttons to click then asked me to enter my address and email in the chat. I entered it then immediately realized there were logs from previous sessions. The chat logs go all the way back to August 12th for the room I joined. The rep did clear the logs without any griping, but make sure you don't forget.

Proof: http://imgur.com/vnbqNTX

Edit: looks like my rambling wasn't very clear. The chat had history from previous support sessions I was not involved with. Other people's addresses, phone numbers, email addresses, serial numbers, etc.