Hey. I just got my new Edgerouter X yesterday and started updating it to the latest firmware from this site. It installed fine and after reboot it just kept saying "Connection lost". Since then I have not been able to access the router anyway. I have tried to reset it a couple times now without success. Should I just return it or is there an "easy" fix?
Posted Sep 28, 2017, 11:37 AM UTC
Ran into the same thing the other day... if you can, take a packet capture on one of the connected devices and see if you’re seeing any traffic.
In my case it turned out dhcp didn’t work and literally bouncing the interface on client side triggered it to come back online. I know it sounds silly but worth a try before rma..
I don't quite understand what you mean :) ELI5 please?
Windows reports no DHCP active for the connection.
Fire up wire shark on a machine connected to the edge router and see if you’re seeing any traffic on the interface. In my case, for whatever reason after upgrading/rebooting the router, it was passing traffic but the dhcp process between the ERX and my PC never happened when it came back up.
There is the wireshark file. hopefully it's what you asked for :)
Ok yeah looks like all of that traffic is sourced from the pc interface and nothing is coming back from ubiquiti. Bounce the PC network interface and see if anything changes. If it doesn’t, then I’d rma.
Have you tried consoling in?
The ER-X does not have a console port (but you can open it to manually hook up the console pins). Don't recommend to do that though OP, as you will void your warranty.
Are you connected on eth0 with a static IP set on your client machine? Can you provide a .pcap file of your PC pinging 192.168.1.1 and the output of ifconfig/ ipconfig as well.
-Ben
Ahh didn't know that (no console port on the X). Sorry.
Yes static IP is set properly and connected via eth0. Just downloaded Wireshark. Gonna need a moment to learn how to use it.
Hey I just PM'ed you my ipconfig info and a link to Wireshark file (I am not sure if I got the file right). Thanks for the help.
It doesn't look like it is responding to the ARP request. I do not really see anything wrong with your approach so it is safe to say that this is a hardware issue.
-Ben
You've tried setting a static IP on your computer to connect to the router? It may not be handing out leases for some reason. I had an issue with mine where after a reboot the router stops handing out new leases.
Take it for an RMA. I've read similar issues from others with the latest hotfixe Ubiquiti has released.
A bit concerning. The older I get the more I see the need to wait and watch on updates.
But upgrading to current is a standard practice on new equipment.